BAELY Skin – Refund & Return Policy

At BAELY Skin, we aim to give you the best skincare experience. Every product you receive is packaged with care and goes through strict quality checks.
Because skincare products are sensitive and hygiene-based items, this policy explains how refunds, returns, and replacements work on our store.

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1. No Returns on Used or Opened Products

For safety and hygiene reasons, we do not accept returns on:

• Opened products

• Used products

• Products with broken seals

• Products damaged due to customer misuse

This policy ensures the health, safety, and transparency of all our customers.

2. Return/Replacement Eligibility (Only if Product is Damaged/Defective)

You are eligible for a free replacement if:

• You received a damaged product

• You received a defective product

• You received the wrong product

• Items are missing from the order

To qualify, you MUST provide:

1. Unboxing video (from the moment the package is sealed + product shown clearly)

2. Photos of the product and packaging

This is mandatory to process claims with our courier partners.

Important: Claims must be submitted within 48 hours of delivery.

3. Refund Policy

Refunds are processed ONLY in the following situations:

• Product is out of stock and cannot be replaced

• Order was cancelled before dispatch

• Wrong or duplicate payment

Refunds are issued to the original payment method or as store credit (your choice).

Note: Refund processing time is 5–7 business days depending on your bank.

4. Cancellations

Before Shipping

You can cancel your order within 2 hours of placing it or before it is shipped.

After Shipping

Once the order is dispatched, it cannot be cancelled.

5. Incorrect Address / Failed Delivery

No refunds will be provided if:

• The address entered was incorrect or incomplete

• Delivery was attempted but customer was unavailable

• Courier was unable to reach the phone number provided

You may be charged for re-shipping if the parcel returns to us.

6. Return Shipping

If a return is approved (in rare exceptional cases), customers are responsible for:

• Returning the product in unused, sealed condition

• Packaging product safely

• Paying the shipping fee (unless the issue was caused by us)

7. Non-Returnable Items

These items cannot be returned or refunded:

• Used/opened beauty products

• Free gifts

• Discounted/offer items

• Products purchased during sales

• Items damaged due to customer error

8. Order Not Received (Lost Package)

If your order is lost by the courier:

• We will issue a full refund or send a replacement

• After confirmation from the courier investigation

This may take 5–12 business days.

9. Contact Us

For any issues related to your order, reach out to us:

Email: support@baelyskin.com
Phone: +91 99066 14830

Our team will be happy to help you.