Shipping Policy

BAELY Skin – Refund & Return Policy

At BAELY Skin, we aim to give you the best skincare experience. Every product you receive is packaged with care and goes through strict quality checks.
Because skincare products are sensitive and hygiene-based items, this policy explains how refunds, returns, and replacements work on our store.

Last updated: [Insert Date]

1. No Returns on Used or Opened Products

For safety and hygiene reasons, we do not accept returns on:

  • Opened products

  • Used products

  • Products with broken seals

  • Products damaged due to customer misuse

This policy ensures the health, safety, and transparency of all our customers.

2. Return/Replacement Eligibility (Only if Product is Damaged/Defective)

You are eligible for a free replacement if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product

  • Items are missing from the order

To qualify, you MUST provide:

  1. Unboxing video (from the moment the package is sealed + product shown clearly)

  2. Photos of the product and packaging

This is mandatory to process claims with our courier partners.

Important: Claims must be submitted within 48 hours of delivery.

3. Refund Policy

Refunds are processed ONLY in the following situations:

  • Product is out of stock and cannot be replaced

  • Order was cancelled before dispatch

  • Wrong or duplicate payment

Refunds are issued to the original payment method or as store credit (your choice).

Note: Refund processing time is 5–7 business days depending on your bank.

4. Cancellations

Before Shipping

You can cancel your order within 2 hours of placing it or before it is shipped.

After Shipping

Once the order is dispatched, it cannot be cancelled.

5. Incorrect Address / Failed Delivery

No refunds will be provided if:

  • The address entered was incorrect or incomplete

  • Delivery was attempted but customer was unavailable

  • Courier was unable to reach the phone number provided

You may be charged for re-shipping if the parcel returns to us.

6. Return Shipping

If a return is approved (in rare exceptional cases), customers are responsible for:

  • Returning the product in unused, sealed condition

  • Packaging product safely

  • Paying the shipping fee (unless the issue was caused by us)

7. Non-Returnable Items

These items cannot be returned or refunded:

  • Used/opened beauty products

  • Free gifts

  • Discounted/offer items

  • Products purchased during sales

  • Items damaged due to customer error

8. Order Not Received (Lost Package)

If your order is lost by the courier:

  • We will issue a full refund or send a replacement

  • After confirmation from the courier investigation

This may take 5–12 business days.

9. Contact Us

For any issues related to your order, reach out to us:

Email: support@baelyskin.com
Phone: +91 99066 14830

Our team will be happy to help you.

If you want, I can also create:

✅ Shipping Policy
✅ Cancellation Policy
✅ Exchange Policy
✅ Disclaimer Page

Just tell me!


You said:
Shipping Policy

ChatGPT said:

Here is a professional, clear, Shopify-friendly Shipping Policy tailored for BAELY Skin.
It’s written to reduce customer complaints, prevent RTOs, and set correct expectations.

BAELY Skin – Shipping Policy

Thank you for shopping with BAELY Skin!
This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

Last updated: [Insert Date]

1. Order Processing Time

Once you place an order:

  • Processing time: 1–2 business days

  • Orders placed on weekends or holidays will be processed on the next working day

  • During major sales or high-demand periods, processing may take slightly longer

You will receive an order confirmation email as soon as your order is placed.

2. Shipping Time & Delivery Estimates

We ship across India through trusted courier partners.

Estimated Delivery Time:

  • Metro Cities: 2–4 business days

  • Tier 1 & Tier 2 Cities: 3–6 business days

  • Remote/Rural Areas: 5–9 business days

Note: These are estimated timelines; unexpected courier delays may occur.

3. Shipping Charges

Shipping charges (if any) will be displayed at checkout.

We may offer:

  • Free shipping on specific order values

  • Prepaid-only offers

  • Shipping discounts during promotional campaigns

4. Tracking Your Order

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking link

  • Courier partner details

Tracking updates may take 12–24 hours to reflect after dispatch.

5. Incorrect or Incomplete Address

If the address provided is:

  • Incorrect

  • Missing important details

  • Unreachable by the courier

The shipment may be cancelled or returned.
In such cases:

  • No refund will be provided for shipping charges

  • Additional charges may apply for re-shipping

Customers are responsible for entering the correct delivery information.

6. Delivery Attempts

The courier will make 2–3 delivery attempts.

Your order may be marked as RTO (Return to Origin) if:

  • Your phone is unreachable

  • Delivery is refused

  • No one is available to receive the package

In such cases, shipping charges are non-refundable.

7. Prepaid vs COD Orders

Currently, BAELY Skin supports:

  • Prepaid payments via secure payment gateways

  • COD availability depends on pin code serviceability (optional: tell me if COD is enabled for Baely Skin and I’ll update this section)

If COD is enabled, we recommend keeping the exact amount ready for smooth delivery.

8. Delayed or Lost Shipments

If your package is delayed:

  • Track the parcel using the provided link

  • You may also contact our support team for assistance

If the package is lost by the courier after investigation:

  • We will issue a replacement or full refund

Courier investigation may take 5–12 business days.

9. International Shipping

Currently, we do not offer international shipping.
We ship only within India.

10. Contact Us

For any order or shipping-related queries, contact our support team:

Email: support@baelyskin.com
Phone: +91 99066 14830

We are always here to help!