Privacy Policy

Effective Date: April 12, 2026 Site(s) Covered: baely.in, baelyskin.com

BAELY ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our users and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our websites (baely.in and baelyskin.com), purchase our clinical skincare products, or interact with our brand.

By accessing our websites or utilizing our services, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with our therapeutic skincare protocols and process your orders, we collect the following categories of information:

Personal Identification Information: Name, billing address, shipping address, email address, and phone number.

Financial Information: Payment card details and billing information. (Note: Payment data is securely processed by our third-party payment gateways; BAELY does not store complete credit card numbers on our servers.)

Account & Profile Data: Order history, product preferences, and communication preferences if you create an account with us.

Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and data regarding your browsing behavior on our sites (e.g., pages viewed, time spent, referring URLs).

Volunteered Dermatological Information: Information you voluntarily provide when contacting customer support or engaging with product recommendation tools (e.g., skin type, specific concerns like high sebum production or shaving irritation).

2. How We Use Your Information

We use the collected information strictly to optimize your experience and fulfill our business obligations:

Order Fulfillment: To process transactions, arrange for shipping, and provide you with order confirmations and tracking updates.

Customer Support: To respond to your inquiries, troubleshoot issues, and provide specialized product guidance.

Platform Optimization: To analyze site traffic and usage patterns, allowing us to improve our website architecture and user experience.

Marketing & Communications: To send you updates on new clinical protocols, exclusive offers, and brand news. You may opt out of promotional emails at any time.

Security & Compliance: To detect and prevent fraudulent transactions, unauthorized access, and to comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties necessary to operate our clinical infrastructure:

Service Providers: Third-party vendors who perform services on our behalf, including payment processing (e.g., Razorpay, Stripe), order fulfillment, logistics and delivery partners, and secure cloud hosting.

Analytics & Marketing Partners: Platforms that assist us in understanding our audience and delivering relevant advertising (e.g., Google Analytics, Meta). These partners are bound by strict data processing agreements.

Legal & Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental regulation, or if such disclosure is necessary to protect the rights, property, or safety of BAELY, our customers, or others.

4. Cookies and Tracking Technologies

We utilize cookies, web beacons, and similar tracking technologies to track activity on our websites and store certain information. Cookies are small data files placed on your device that help us remember your preferences, keep your shopping cart active, and deliver targeted advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to complete a purchase on our sites.

5. Data Security

We implement robust, industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. All transaction data is encrypted using Secure Socket Layer (SSL) technology. While we engineer our systems for maximum security, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute absolute security.

6. Your Data Privacy Rights

Depending on your jurisdiction, you possess specific rights regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request that we correct any inaccurate or incomplete information.

Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to certain legal obligations (such as tax and accounting retention requirements).

Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our privacy team using the information provided below.

7. International Data Transfers

BAELY is headquartered in India. Your information may be transferred to, and maintained on, servers located outside of your state, province, or country where the data protection laws may differ from those in your jurisdiction. By utilizing our websites, you consent to the transfer of your data to our facilities and those of our third-party processors.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or regulatory requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top of the document.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:

BAELY Email: support@baelyskin.com